We provide 30 days money back guarantee for all of our Vnex® products

At Vibronex, your satisfaction is always guaranteed!

That is why we allow 30 days Money Back Guarantee (must be within 30 days from the day of receipt of the product).

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Our CS hotline is 5589-3723 or fill out the form under Contact Us .

Details:

30 Day Satisfaction Guarantee

• All products are eligible for refund within 30 days from the date you received the product.

• 30 Days satisfaction guarantee only applicable to all Vnex® products.

• Please fill out and submit Refund /Exchange Form from our website www.vibronex.com. Any returned products without lodging this form shall be deemed to be waived and refund will not be given.

• The product(s) must be in their original conditions, undamaged and in its original packaging box.

• Gift(s) or any enclosed item(s) shall be returned simultaneously.

• If a discount/promotional code has been used in the returned goods, Vibronex will calculate the refundable price in a proportional manner.

• Both International and Local Customers are responsible for sending and paying for shipping costs for returning their product(s) to us.

• Please send product with original invoice to the following address:

Vibronex (HK) Biotechnology Limited
Office 04, 15/F, China Shipbuilding Tower, 650 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon

Tel: +852 5589 3723

• Please do not send the parcel back using freight-to-collect service. Since we could not confirm the content, such parcels won\\'t be accepted under any circumstances.

• Please be aware to note the tracking number and keep track of the returning parcel since Vibronex does not share the responsibility of parcels not sent by us.

• We are not liable for any return packages that may become lost in transit. Our company will not be responsible for any damage or loss of the shipment due to improper packaging.

• Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there\\\\'s any tax generated in the returning process, the charges will be the buyer\\'s responsibility.

• Upon receiving your return parcel, we will check if the product(s) met all of the qualifying conditions listed above. If yes, please allow 30 business days upon receiving your parcel for us to process your refund request. If you have not heard back from us by the end of 30 business days, please fill out the form under Contact Us and we will assist you accordingly.

Refund will be issued only if:

• The product is not different from what was shipped to you

• The product is returned in original condition (with brand’s box, user manual, warranty card and all the accessories therein)

Ineligible products for refund:

• Products that have been mishandled from your end and therefore damaged

• If you have ordered the product by mistake